If you have a Samsung Refrigerator and the ice maker and/or the cooling tower is freezing over repeatedly, call 1-800-SAMSUNG and demand a full refund. You may have to talk to 2 or 3 agents to get a promise of a refund, but keep on calling them back. Mention to the agent on the phone that these problems with their refrigerators are all over the internet, they are common and you want your money back. Buy something else. If you don’t receive a full refund in 4 to 6 weeks, go ahead and sue them in small claims court. These refrigerators are a defective product in a defective condition. You will want to mention your state’s Deceptive Trade Practices Act and/or Consumer Fraud Act in your complaint. You can sue the store, the distributor and the manufacturer (Samsung). If you have any repair bills, food spoilage receipts or drug spoilage receipts, bring these to court and the judges will typically reimburse you for these damages. Most states allow you to collect extra damages and attorneys fees, if the conduct is contemptuous, and this certainly is. You might have the right to a jury trial. You can sue for breach of contract, consumer fraud, etc. Ask for punitive damages and attorneys fees in the complaint because the defects are well know and Samsung has not solved the problem in years. If you have problems drafting a complaint, let me know and I will draft a general one for and publish it on this blog so you can see a sample complaint for your state( in the US court system only). These refrigerators cost $3,000 to $5,000 out of the box, and there is no reason they should not function perfectly well for 8 to 10 years minimum.
If you want to try to fix your refrigerators yourself, there are plenty of good videos on youtube.com on how to correct problems such as: cooling tower freezing over, ice maker freezing over, drain clogged, etc. Bens-appliances.com has repair kits for these problems now. Call them and watch their youtube videos.
Good luck. Leave comments and feedback below.
Reblogged this on Justice for Everyone Blog.